Webinar #3 – EQ in Sales (Part 2) – Activating Emotional Intelligence & Empathy
$0.00
This series is open to current Anytime Fitness New Zealand staff only
This is a monthly 90 minute session focused on mastering the sales process. This series is open to current Anytime Fitness staff only – you must include your role, club name and club manager as part of the sign up process and your details will be confirmed prior to enrolment into the program.
Dates and times will be communicated via email once your registration is approved.
SALES TRAINING WEBINAR SERIES #3
EQ in Sales (Part 2) – Activating Emotional Intelligence & Empathy
Overview: Building on the first EQ workshop, this session focuses on mastering empathetic sales techniques, harnessing emotional intelligence to understand guest needs, distinguishing between business and busyness in sales, and providing strategies for improving emotional intelligence.
Session Details:
- Beyond Business: Mastering Empathetic Sales Techniques:
- Defining empathy in a sales context and understanding its role in customer relations.
- Role-playing scenarios to practice empathetic responses in various sales situations.
- Harnessing Emotional Intelligence to Comprehend Guest Needs:
- Understanding the emotional aspects of customer decision-making.
- Techniques for using emotional intelligence to identify and address customer needs.
- Distinguishing Between Business and Busyness in Sales:
- Recognizing the difference between meaningful interactions and being overly busy.
- Time management strategies to prioritize high-impact sales activities.
- How to Improve Your Emotional Intelligence:
- Personalized strategies for continuous improvement of emotional intelligence.
- Self-reflection and goal-setting to enhance emotional intelligence in sales contexts
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